Airlines are using the Internet of Things in a big way. It helps to enhance their safety as well as customer service.Jason Hope says that the airline passengers are quite unhappy due to deregulations, enhanced security, and rise in ticket prices and so on. This is why the airlines are making use of the Internet of Things in order to rectify this.This is technology that can improve the overall experience of the customer.Easy check-in has become possible this way. The airlines are now issuing boarding passes via email. The seats are assigned much before the takeoff.
Customers do not have to log in to the website of the airline or open its apps. Even the system of the airline will choose the seat based on what the passengers had chosen before automation.Jason Hope explained the concept of personalized travel through the Internet of Things. This is because beacons can be the personal guide throughout the journey.In case one moves in the wrong direction at the airport, the sensor can register that. There can be directions given on the mobile or a wearable device. Besides, there can be directions to the gate along with updates being given about the estimated walk time.
Any special requirements can also be catered to this way. This can refer to getting a wheelchair in an airport that is unfamiliar. The sensor will tell where it can be found. In the case of a delayed flight, the device can suggest restaurants or any bookstores that are around.Jason Hope talks about airlines adding on these personal touches in order to improve their customer service and make it more personalized.There are airlines that are developing seat sensors that will monitor passenger enjoyment. This means detecting things such as uncomfortable temperature, or fatigue and even low hydration levels. This information reaches the cabin crews who can make corrections accordingly.A pet-tracking service will allow passengers to check in on their pet throughout the flight. This includes monitoring the temperature as well as humidity besides light in its area.